Tax debts drive record level of calls to financial helplines, as ATO denies 'heavy-handed' methods

The ATO says it does not use "heavy-handed actions" in pursuing debts, while financial counsellors have reported rigid policies and difficulties accessing repayment plans and interest waivers. More from ABC News.

Meanwhile, the ATO is reviewing whether its processes were followed when it cancelled $950,000 in interest and penalties owed by former prime minister Paul Keating's company. More from ABC News.